Store Integrations (App Store & Google Play)

This guide walks you through connecting Google Play Console and App Store Connect to Revibu.

Once connected, Revibu can:

• sync reviews in real time (and import history),
• detect bugs, feature requests, and UX pain points,
• publish replies on the stores (if enabled),
• power automations (tickets + alerts + replies).

Security note

Revibu only requests:

• read-only access for fetching reviews,
• reply-only access for publishing responses.

You decide what gets automated.

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Google Play Integration (Android)

Before you start

You need:

• access to your Google Play Console account,
• access to a GCP project (Google Cloud Platform),
• about 10 minutes.

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Step 1 - Open (or create) a GCP project

1. Open Google Cloud Console:

   https://console.cloud.google.com/

2. In the top bar, open the project selector.

3. Select an existing project or click New Project.

4. Give it a clear name (example: revibu-play-integration).

If your company already has a GCP project for Play integrations, use that one.

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Step 2 - Create a Service Account

1. In GCP, open Service Accounts:

   https://console.cloud.google.com/iam-admin/serviceaccounts

2. Click Create Service Account.

3. Name it (example: revibu-play-bot).

4. Click Create and Continue.

5. You can skip role assignment → click Done.

✅ Your service account now exists.

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Step 3 - Copy the Service Account email (save it)

1. Open the service account you just created.

2. Copy its email. It looks like:

revibu-play-bot@your-project.iam.gserviceaccount.com

3. Keep it somewhere safe - you'll paste it in Play Console next.

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Step 4 - Generate a JSON key

1. Still on the service account page, open the Keys tab.

2. Click Add Key → Create new key.

3. Choose JSON.

4. Download the file.

✅ You now have a .json key file.

Important

Store this JSON securely. You'll need to upload it to Revibu, and it must never be shared publicly.

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Step 5 - Enable the Google Play Developer API

1. Open the API Library in GCP:

   https://console.cloud.google.com/apis/library

2. Search for Google Play Developer API.

3. Open it and click Enable.

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Step 6 - Grant access in Google Play Console

Now give that service account access to your apps' reviews.

1. Open Google Play Console:

   https://play.google.com/console/

2. Go to Users and permissions.

3. Click Invite new user.

4. Paste the service account email from Step 3.

5. Select the app(s) Revibu should manage.

6. Grant the minimum required permissions:

✅ Required (read + reply):

• View app information and download bulk reports (read-only reviews)
• Reply to reviews

If your policy doesn't allow automated publishing, remove “Reply to reviews”.
Revibu will still sync and triage reviews.

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Step 7 - Connect Google Play inside Revibu

Finish the setup in Revibu:

1. Open Revibu → Stores → Google Play.

2. Click Connect.

3. Enter your Android Package Name (store identifier), e.g.
   com.company.app

4. Upload the JSON key from Step 4.

5. Confirm.

✅ Reviews will start syncing within minutes.

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Troubleshooting (Google Play)

No reviews syncing

• Confirm:
  • Play Developer API is enabled in GCP,
  • service account email is invited in Play Console,
  • permissions include both View app info + Reply to reviews (if you want publishing),
  • package name matches Google Play exactly.

Invalid JSON / permission error

• You likely uploaded the wrong key.
• Generate a fresh JSON key and retry.

Multiple apps

• One service account can serve multiple apps.
• Just select all relevant apps when inviting the user.

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App Store Integration (iOS)

Before you start

You need:

• access to App Store Connect,
• about 5 minutes.

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Step 1 - Open API Access

1. Open App Store Connect:

   https://appstoreconnect.apple.com/

2. Go to Users and Access → API Access:

   https://appstoreconnect.apple.com/access/api

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Step 2 - Create an API key (.p8)

1. Click Generate API Key.

2. Give it a name (example: revibu-integration).

3. Choose a role.

Minimum recommended role:

• Customer Support

Alternatives (if your internal policy requires it):

• App Manager
• Developer

4. Click Generate.

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Step 3 - Download the private key (.p8)

1. Click Download API Key.

2. Save the .p8 file.

Apple lets you download this file only once.

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Step 4 - Copy Issuer ID + Key ID

On the same screen:

• Copy Issuer ID
• Copy Key ID

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Step 5 - Connect App Store inside Revibu

In Revibu:

1. Open Stores → App Store.

2. Click Connect.

3. Upload / paste:

   • the .p8 file
   • Issuer ID
   • Key ID

4. Confirm.

✅ Your iOS reviews will start syncing shortly after.

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Troubleshooting (App Store)

Key not working

• Make sure all three values match:
  • correct .p8 file,
  • correct Issuer ID,
  • correct Key ID.

Key lost

• Apple doesn't allow re-download.
• Generate a new key and reconnect.

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Done ✅

Your stores are connected. Next:

• connect Issue Sync (Jira / Linear / Notion),
• connect Alerts (Slack / Teams / Discord),
• launch your first Automations.