The best tools to manage App Store and Google Play reviews in 2025

Handling App Store and Google Play reviews quickly becomes overwhelming as soon as your app starts to grow. Between negative feedback, feature requests, critical bugs, and compliments, it is easy to miss key insights for your product.

In this article, we review the main types of tools for managing mobile app reviews, their limitations, and when a specialized solution like Revibu becomes essential.

Why you need a dedicated tool for App Store and Google Play reviews

Without the right tool, teams often rely on:

• manual CSV exports from the stores
• screenshots shared in Slack
• improvised Notion or Google Sheets tables

These approaches work at the beginning but reach their limits quickly:

• no reliable centralization of reviews across multiple stores
• no automatic categorization (bug, feature request, improvement, compliment)
• hard to create tickets in Jira, Notion, or Linear from reviews
• impossible to track the impact of responses on your app rating

A solid tool should:

• fetch reviews in real time
• classify them automatically
• help you answer quickly in your brand voice
• turn feedback into actionable tickets for product and engineering teams

Main categories of tools

We can roughly group tools into three families:

1. Generic review monitoring tools

   • Focus on review volume, average rating, basic alerts
   • Useful for marketing and overall reputation tracking
   • Limited for product teams that need to go deep into the content

2. ASO and app performance tools

   • Great for keyword tracking, rankings, and competitor monitoring
   • Reviews are usually just one module among many
   • Less suited for operational review management on a daily basis

3. Specialized review management tools

   • Designed for product, support, and engineering teams
   • Focused on categorization, workflows, and integrations (Jira, Notion, Linear, Slack, etc.)
   • This is where Revibu is positioned

Key comparison criteria

Before choosing a tool, compare:

• Supported sources

  • App Store, Google Play, multiple apps, multiple countries / languages

• Review categorization

  • Manual only, or AI-powered automatic categorization (bug, feature request, improvement, compliment)

• Reply management

  • Static templates, or AI-generated replies in your brand voice
  • Ability to review and approve replies before sending

• Product integrations

  • Automatic ticket creation in Jira, Notion, Linear
  • Alerts in Slack, Teams, Discord

• Automation

  • Custom rules (by language, rating, review type, severity)
  • Workflows adapted to your team size

• Collaboration

  • Multiple team members, roles, action history
  • Internal comments on reviews

• Pricing and scalability

  • Plans that fit small teams and high-volume apps
  • Transparent limits (number of reviews, apps, automations)

Where Revibu fits in

Revibu is built specifically for mobile app owners and product teams who:

• receive a high volume of App Store and Google Play reviews
• want to automate as much of the review management as possible
• need to connect user feedback to their product tools (Jira, Notion, Linear)
• still want full control over the responses sent

Revibu offers:

• direct connections to App Store Connect and Google Play Console
• automatic categorization of reviews (bug, feature request, improvement, compliment)
• AI-generated replies in your brand voice
• ticket creation in Jira, Notion, or Linear
• alerts in Slack, Teams, or Discord
• advanced automations to match your internal workflow

How to choose the right tool for your app

To make a smart decision, ask yourself:

1. How many reviews do you receive per month, and across how many apps / stores?
2. Who is currently in charge of reviews (support, product, marketing, engineering)?
3. Do you need to connect reviews to your product backlog?
4. Do you want to automate part of the replies while keeping control?
5. Which tools do you already use (Jira, Notion, Linear, Slack, Teams, Discord)?

If your priority is to save time, structure user feedback, and turn it into product decisions, a specialized tool like Revibu is usually a better fit than a basic ASO module or a spreadsheet.

Conclusion

App Store and Google Play reviews are a goldmine for your product, as long as you have the right tools to leverage them. By comparing available solutions based on your real needs (review volume, integrations, automation, collaboration), you can build a solid system that supports your growth.

If you want to see how Revibu can plug into your existing workflow and automate review management, you can get started in just a few minutes from our website.